DELIVERY

What delivery options are available?
We offer a wide range of delivery options ranging from standard services to guaranteed next day delivery to the UK. We also ship overseas offering a standard and express service, all delivery information and options available to you can be seen by clicking here

Where is my order?
You'll be able to get the latest updates on your order by clicking the tracking link in your shipping confirmation email. Alternatively, you can log into 'My Account' and click 'Track This Order'.
Your tracking link will be able to provide up to date information on the status of your order.''
If your estimated delivery date has passed and you haven't received your order, please get in touch and we can help you further.

RETURNS

How do i return an item?
If for some reason any item(s) is not acceptable, you may return it to us provided the item(s) has not been personalised in any way and it is sent back within 30 days of purchase. Simply fill on the returns form which is found on the back of your customer invoice and once your return is received we will deal with this the same day. Your returned items must be sent back in their original condition & packaging.

Do you offer free returns?
Unfortunately we do not offer a free returns option. We recommend that you send your return on a trackable service. We cannot be held responsible for items lost or delayed in transit on the way back to us.

Have you received my return?
We will send you an email as soon as we've received and dealt with your return, letting you know whether a refund or exchange has been processed. Any refund will be automatically issued to the payment method you used to place your original order. This typically takes 3-5 working days in the UK, depending on your payment method issuer.

Can i exchange?
If for some reason any items are not acceptable, you may return it to us provided the items have not been personalised in any way and it is sent back within 30 days of purchase.
Your returned items must be sent back in their original condition & packaging.

When will i receive my refund?
We endeavour to deal with all returns the same day we receive them, once we make the refund you will receive an email conformation, please allow 3-5 working days for the refund to show in your account, this can vary depending on your payment method issuer.

ORDER ISSUES

My item is faulty what should i do?
If for some reason any item/s are faulty please contact our Customer service team with:

• Your order number.
• A description of the fault.
• Some images of the item so we can see the fault clearly.

Can i cancel my order?
we're usually pretty quick at personalising products, picking and packing your order & despatching it. Which means we're not able to make any amendments to your order after the payment confirmation stage.
This includes: Changing the delivery address or shipping method. Adding or removing items from your order or altering the sizes or colour of products, this may include personalised items.

PRODUCTS & STOCK

Are all of the product available?
All items displayed and available to order are in stock and available for immediate despatch avoiding messy "back orders" and "ship from manufacturer" that you may see on other sites.

Do you price match?
Unfortunately we do not price match, we have regular promotions and special offers as well as multi-buy offers through out the season.

How do i know what size gloves to buy?
The best way to get a correct size is to measure the hand of the wearer, take a measurement from the base of the palm (where the hand meets the wrist) to the top of your longest finger, provide us with this measurement and the gloves you are interested in and we can measure the gloves to fit.
Glove sizing can vary from brand to brand and even within the same brand. Glove sizing can vary depending on the cut and specific fit of the glove. If sizing is a concern please contact us prior to placing your order. especially if you looking to add personalisation as all personalised goods are Non-Returnable.

My palms are wearing on the gloves?
If your latex starts to show signs of wear, don't worry! Glove wear is normal, that's just what latex does, latex is a soft natural product which is made to provide the grip that all goalkeepers need and want! Please note that all goalkeeper gloves will offer grip and continue to perform until there is virtually no latex left on the palms.
Most latex palms will begin to show signs of wear within their first use. This is normal and can be down to many factors that may include: many variables of play e.g. (the age of goalkeeper, their technique, the playing surface, how the gloves were prepared, were the care instructions followed).

Can i return personalised goods?
Printed and embroidered gloves, clothing, bags and accessories are Non-Returnable unless faulty (This includes items personalised with just a number 1). Please note that some brands require us to print/embroider their goods in brand associated fonts.

Will having personalisation slow down the order?
We ship all items the same or next working day we receive them, so there is no down time for personalised orders.

How do i wash my goalkeeper gloves?
Moisture your gloves with lukewarm water, add a small amount of Glove Cleaner/wash onto the palms of the gloves and rub in substantially into the gloves. Wash out the glove thoroughly with lukewarm water. Let the gloves air dry (Do not expose to direct sunshine or other sources of strong heat)
DO NOT:

• Do not use aggressive cleaning agents or brushes
• Do not machine wash
• Do not tumble dry
• Do not expose to direct sunshine or other sources of strong heat (e.g. radiators) as this can reduce the life of the product