Order Completion
IIt's worth noting that we're usually pretty quick at personalising products, picking and packing your order, and despatching it. Which means we're not able to make any amendments to your order after the payment confirmation stage.
This includes changing the delivery address or shipping method. Adding or removing items from your order or altering the sizes or colour of products, including personalised items.

Prices
Prices are as shown at checkout. Prices may vary (either up or down) due to circumstances beyond our control.

Availability
All items displayed are in stock and available for immediate dispatch, avoiding messy "back orders" and "ship from manufacturer" that you may see on other sites.

Pre-order items
Occasionally we will offer items on pre-order; this means that the item is not in stock but will ship out to you when received by us from the manufacturer. In-stock items, if included on an order with pre-order items, will not ship until the pre-order item is ready for shipment.

Sizing
Please note that all sizing is based on a UK Manufacturers size guide. For international sizing, please check our size guide before ordering.
Please be aware that all brands can vary in size, and different brands of gloves and clothing that are marked with the same size can vary considerably, some by as much as three to four inches.
Some major glove and apparel brands actually like having their own sizes. Part of the reason is that it forges brand loyalty.
However, this doesn't make things easy for the consumer or any retailer, so we would encourage all of our customers, especially those who may choose to personalise their products, to contact us prior to purchase if they are in any doubt about the sizing, as personalised products are non-refundable.

Personalised/Customized Goods
Unfortunately, we are unable to refund or exchange any products that have been personalised.
This includes gloves with removable straps, as the brands do not supply us with spare straps and also as each strap is made to fit the size ordered and will not fit with new smaller/larger sizes.

Includes apparel garments or gloves personalised with a number one.

Please note that some brands require us to print or embroider their goods in brand associated fonts.

Returned Goods
If for some reason any item(s) is not acceptable, you may return it to us provided the item(s) has not been personalised in any way and it is sent back within 30 days of purchase.
Your returned items must be sent back in their original condition & packaging; please ensure you package your return to prevent any damage to the items or boxes. Gloves with film covering the palms cannot be exchanged or refunded if the film is removed.
If you wish to return goods for an exchange or refund please fill in the customer returns form with your return request which will be dealt with when your return is received.
Please note that we do not offer a free returns service and the goods are your responsibility until we receive them back. Please send the goods back in their original packaging with a courier of your choice, please note that any original postage costs paid are non refundable on exchanges or refunds . We recommend that you send your return on a trackable service. We cannot be held responsible for items lost or delayed in transit on the way back to us.

Faulty Goods
If for some reason any item/s are faulty, you may return it to us please make sure the product is clean and dry and ready for fault inspection.
Please fill in the customer returns form with your return request which will be dealt with when your faulty return is received, clearly explaining the reason for return along with the outcome you would like (Replacement,Exchange or Refund). We endeavour to deal with returns within 1 -2 working days, however this may be longer depending on the nature of the fault. Please note that the goods are your responsibility until we receive them back. We recommend that you send your return on a trackable service. We cannot be held responsible for items lost or delayed in transit on the way back to us.
Please enclose a copy of the posting receipt and if the item is found to be faulty we will refund this back to your account, Please be sure to return the goods within 30 days of purchase.

Colour Reproduction
Every reasonable care has been taken to ensure that the colour production of the items featured in our online store is accurate though a very slight variation may result due to the limitations of production on the internet.

Supply
We reserve the right to refuse to supply to an individual or company.

Product packaging
Packaging may become damaged during transportation. Often when items are boxed they can and do arrive into us already damaged and we do not get supplied with spares. We do appreciate they may sometimes be gifts but due to the contruction of the box it is often unavoidable.

Uploading Images for Personalisation
When ordering products that allow you to upload your own image you will need to check a box to confirm that:
You have the right to use this design.
If any legal copyright holder contacts Just Keepers in relation to use of their image, they will be referred directly to you and Just Keepers Ltd will NOT accept any responsibility for images uploaded or reproduced without the permission of the legal owner.
You understand that illegal usage of a third party's protected design can result in heavy penalties.

Promotional Coupons
Sometimes discount does not apply to SALE items.
Discount does not apply to OFFER items when purchased as part of a MULTI-BUY offer but can be used on a single item purchase. The code is not applicable if you have OFFER items in your basket/order. Only 1 promotion per order is permitted.

Privacy Policy
We do not share your contact details with any third-party company. If you enter our website via Google adwords, a cookie will be placed on your computer. The sole purpose of this is to help us to analyse our Return On Investment (ROI).

Use of Materials on this website
Just-Keepers Ltd maintain this site to ensure you are kept updated with our exclusive products. Without Just-Keepers Ltd.™ prior written permission, you may not reproduce, distribute, modify, display, prepare derivative works based on, repost or otherwise use of the content of this website.

Free UK Shipping
Offer only applies to orders over £30 or more. Be sure to select the correct option as refunds cannot be made after order completion. Multiple orders placed on the same business day may be shipped as one package.

One Off Items
Our one off items are non returnable/refundable so please order these items carefully, any item defect or detail will be stated in the product description on the product page.

Personalisation Images
We may publish images of our personalisation from customer orders on our website and social media platforms to show examples of personalisation and the options we offer.

Shipping Delivery

UK
Royal Mail Tracked 24 - £6.00. Delivery time is usually 1 to 3 working days. Please allow up to 10 working days for delivery.

Royal Mail Tracked 48 - £4.00 or FREE when you spend £50 or more. Delivery time usually 2 to 5 working days. Please allow up to 14 working days for delivery.

GUARANTEED NEXT DAY DELIVERY - £8.00
(not including Saturdays, Sundays, Mondays or National Bank Holidays) UK Only, please order before 1pm to Guarantee this service.
All orders placed after 1pm on a Friday will be guaranteed delivery before 6pm on the following Tuesday - excluding National/Bank holidays.
Please allow up to 10 business days to resolve queries relating to non-delivery and return to sender issues.

SATURDAY/SUNDAY GUARANTEED - £12.00
We offer a Saturday & Sunday Guaranteed service (UK ONLY) - Simply choose the Saturday Guaranteed option before 1pm on a Friday or the Sunday option before 11am on a Saturday to guarantee this service. Excluding National/Bank holidays.

These delivery times may vary to more remote destinations (eg.Scottish Highlands and Channel Islands). Please allow up to 10 business days to resolve queries relating to non-delivery and return to sender issues.

Europe (Overseas) - £7.00 - Delivery time is usually within 3 to 7 working days. Please allow up to 25 working days for delivery.

Rest of World (Overseas) - £9.00 - Delivery time is usually within 7 to 10 working days. Please allow up to 30 working days for delivery.

Note: Orders from outside of the UK will not be liable to UK Sales Tax. However, purchases may be subject to your own country's tax/duty upon receipt.

Delivery Instructions
Please note that any delivery instructions that you provide requesting for the delivery to be left in a safe place or with a neighbor are at your own risk.

You are confirming that you are providing the delivery driver authority to leave the parcel in a safe place or with a neighbor of your choice. Just Keepers cannot be held responsible for any items left at your request that are lost or stolen.

The information that you provide is passed onto the courier to use at their discretion and cannot be guaranteed.

Denial of Receipt of goods
We are unable to issue replacements or refunds on any orders where the parcel has gone missing and where a claim is in progress, until that claim is settled and compensation received.
If you need replacement goods the way to go about this is to reorder the items and we will then refund in full (including the postage) the cost of these replacements (or the original lost items) once we receive compensation.
Because the success of a claim relies on the customer completing the P91 "Denial Of Receipt Letter" and returning it in the specified time, we have in the past had occasions where we have issued replacement goods or refunds and the customer "didn't bother" with the letter (let's face it, it's only human nature - the customers had received replacement goods or their money back, so the form had little importance to them) and consequently the claim was rejected and we ended up out of pocket.
We have also had a couple of occasions in the past where customers claimed to have not received goods when in fact they had - this was discovered by the investigations team, unfortunately after we had issued refunds, so again we ended up out of pocket ... apart from bringing a civil or criminal case of Obtaining Goods By Deception against these people, there was no way of recovering this.
We have a target turnaround time for claims of 30 days from the date the claim is received (please note that claims can take 90 working days to be resolved)
Because in percentage terms the actual number of claims submitted is comparably very small, the investigations team are able (and willing) to go to quite extraordinary lengths to find out what's happened to a missing parcel ... I believe their motivation is rooting out and ridding the organization of staff theft rather than actually recovering goods but the net effect is the same - they will talk to delivery staff (i.e. the actual men and women who deliver door-to-door) and those in the sorting office and seem to very quickly build up a picture of what has happened to seemingly untraceable individual parcels.
In the last year or two we have read about several cases where they have brought criminal proceedings against people for Obtaining Goods by Deception because they had claimed to have not received something that it was later found that they had received.
For denial of receipt cases, it is in your interest to obtain a police incident report or crime number to speed up the process.

* Sorry but we are not responsible for packages sent to a 3rd party address such as a place of work, hotel, freight forwarders or a PO Box which state delivered but cannot be traced.

LATEX WEAR/PRODUCT CARE
The majority of goalkeeper gloves that we sell use very high-quality latex palms, sourced and manufactured to offer the best possible grip in all conditions. Latex is a very soft, natural product and, as such, is subject to wear and abrasion over time. Just Keepers Ltd. and the selected brands that supply the products cannot be held accountable for wear to the palms.
Most latex palms will begin to show signs of wear within their first use. This is normal and can be down to many factors that may include many variables of play, e.g., the age of the goalkeeper, their technique, the playing surface, how the gloves were prepared, and whether the care instructions were followed.
As with all soft latex goalkeeper gloves, the better you care for them, the more life you will get from them.
Wear to the foams usually happens when the gloves come into contact with the ground, but they can also wear from something as simple as pulling your socks up, even when putting your gloves on, as most gloves use a course Velcro closure, which can be prone to wearing the latex.
If your latex starts to show signs of wear, don't worry! Glove wear is normal; that's just what latex does. Latex is a soft natural product that is made to provide the grip that all goalkeepers need and want!
Please note that all goalkeeper gloves will offer grip and continue to perform until there is virtually no latex left on the palms.
Deterioration will be particularly apparent during early and end-of-season use when the grounds are at their hardest. Do try to avoid glove contact with the ground if at all possible!
Young and inexperienced goalkeepers may also notice fast deterioration of the foam; this will become less apparent when the individual technique improves.

The majority of gloves we sell are worn by the World's best goalkeepers who play on the best surfaces with the best quality footballs, most of whom use the gloves for a maximum of 6-8 games. If this is a concern please choose an alternative flat palm style.
If any of the above is a concern do not buy the gloves.
If this is a concern please choose harder wearing palms (not soft latex), which may offer better durability, however please be aware that the grip will be much inferior.
We would always advise using new gloves just for matches and use an older pair for training/warm up.
The colouring on the majority of goalkeeper gloves will fade and wear during play, this can and does happen and this will not affect the performance of the product in any way.

LATEX DISCOLORING:
As latex is a natural product the colour can change from usage and the washing/cleaning process, some palms may stain yellow/pink/brown from being cleaned and exposed to a heat source or natural sunlight which can change the colour of the latex, if the gloves do become discolored this will not effect the performance of the latex in anyway.

PLAYING SURFACE:
Goalkeeper gloves are made and designed for use on soft natural surfaces like grass, unless specified in the product description (e.g. specialist 3G /astro turf palm).
Please note that when using goalkeeper gloves on an artificial surface such as 3G or astro turf - you will be placing a higher level of stress on them so stitching failure and latex wear will be more apparent than on grass.

STITCHING:
Great care should be taken when putting the gloves on and taking them off, especially lightweight & strapless styles which are now very common and popular, try and remove your hand from the gloves and not the gloves from the hand, try to put as little stress as possible on the seams, fingers and thumbs when taking your hand from your gloves, unfortunately the stitching can start to break down over time and from general wear, especially between the wrist, thumb & palm area. Please note that if gloves are significantly worn when stitching issues occur we would be unable to offer a refund or exchange, this is down to the manufacturers and Just Keepers discretion.

ROLL FINGER & NEGATIVE CUT STYLE FOAM PALMS:
With both of the above glove cuts being very popular and sought after styles we must warn you that the stitched seams and fingers do come under immense stress during the course of training and match-play and Just Keepers Ltd will not offer replacements or refunds for burst seams and damaged foam around the stress areas. Gloves featuring a 'Negative Cut' palm will show wear on the fingertips and thumbs quicker than others, this is due to the way the gloves are stitched. This type of cut provides a much tighter and more natural feel on your fingers, but as a result comes under more stress.
Great care should be taken when putting the gloves on and taking them off, especially roll finger styles, try and remove your hand from the gloves and not the gloves from the hand, try to put as little stress as possible on the seams, fingers and thumbs when taking your hand from your gloves.

STRAPLESS / LIGHTWEIGHT GLOVES
The new trend in the goalkeeping world is strapless/lightweight gloves, these are very sought after and popular styles with many of our customers.
Please note that these types of gloves are very slim/tight fitting and is made to fit as close to the skin as possible and can be tight around the wrist and base of the hand area.
Unfortunately this will make the gloves more prone to stitching faults as they are more difficult to get on and too get off, especially after use when the hands are hot and sweaty etc.
Please take extreme caution and as much care as possible when removing these types of gloves from your hands, try and remove your hand from the gloves and not the gloves from the hand.
Try to put as little stress as possible on the seams, and the added stress areas, where the palm is stitched to the gloves, the thumb area, and the finger gussets.If this style of glove is a concern please choose an alternative style/model or contact us before purchase and we can help with any other questions you may have.

FINGER SAVE / FINGER PROTETCION
Finger spine disclaimer: Finger spines in no way guarantee the prevention of injury and exist only to help reduce one thing - hyperextension of fingers while adding a little extra protection for punching.

PLASTIC FILM ON PALMS
Please take great care when removing the plastic film from the palms of goalkeeper gloves.
We appreciate that this can be a tedious process but removing the film as carefully as possible is key so you do not knick or damage any bits of latex.
Please do not remove the film from the palms unless you are keeping the gloves, as once once the film is removed from the palms we are unable to offer a refund or an exchanged if the gloves do not fit or are unsuitable etc.

IF ANY OF THE ABOVE IS A CONCERN, PLEASE DO NOT PURCHASE THE GLOVES OR CONTACT US PRIOR TO PURCHASE AND WE CAN HELP YOU FURTHER

REMEMBER YOUR GLOVES ARE DELICATE AND MUST BE HANDLED WITH GREAT CARE!

CARE INSTRUCTIONS:

• Use no aggressive cleaning agents or brushes
• Do not machine wash
• Wash by hand with cold/luke warm
  
• Do not tumble dry
• Do not expose to direct sunshine or other sources of strong heat (e.g. radiators) as this can reduce the life of the product

CLEANING YOUR GLOVES:

• Moisture your gloves with cold/luke warm water
• Add a small amount of Glove Cleaner on the gloves and rub in substantially into the gloves
• Wash out the glove thoroughly with cold/luke warm water
• Let the gloves air dry (Do not expose to direct sunshine or other sources of strong heat)